The
extensive use of information technology in various business sectors has clearly
demonstrated its impact in the administrative process, one of the main purposes
of this is to streamline the administrative work of the organization. Currently
Kiosks have been used in sectors like banking - banking kiosk application, healthcare, tourism,
telecommunication, retail sector, education, water and electricity bill
payment - atp payment kiosk, e-governance and many other sectors. Using Kiosk has brought
significant changes in their business.
In
the past, customers were forced to pay their service bills in the respective
offices and the bill payment schedule used to be confined to office working
hours. Due to this, customers had to wait in a long queue to pay their bills.
The arrival of touch screen atp kiosks has completely changed the rules of the
business. Customers can now use this any time payment kiosk machine on their own without any
assistance from anyone and pay their bills.
These
services can be availed throughout the day provided the users can have access
to the internet and power supply. It can
be as per the convenience of the customers. It accepts credit cards, debit
cards, cash, coins and demand draft. These interactive touch screen
devices can detect the fake currency notes instantly.
Many
small and medium scale industries are using these touch screen devices to bring
efficiency in the work culture of the day to day administrative activities of
the organization. It has become an integral part of the work as it helps both
service providers and the customers. Many business firms consider these devices
as great asset as they improve the business prospect and efficiency in the organization.
Through
these devices, many things can be easily achieved by both customers and service
providers such as: it ensures safety and security of the customers, it can be easily
shifted from one place to another, provides around-the-clock service, used for
brand imaging and promotional activities, it can be placed in strategic
locations to improve the business, swift action and feedback, enhances the tech
savvy image of the business firm, customers can check their previous
transaction, balance amount, unlimited data storage, in-built printer facility,
easily configurable software applications, cost effective, flexible, adaptive, automatic
closure of the transaction details after each transaction, users can access
different application forms, it sends SMS and emails as alerts regarding each transaction
information, reduction in unnecessary human resources, huge gain of profits and
thus increases effectiveness.
Though
the most developed countries are using these interactive devices in most of the
commercial ventures, it is steadily gaining the prominence in under-developed
and developing countries like India and especially in metropolitan cities, for e.g.there are well-established kiosk manufacturers bangalore. Many private and public companies are strategizing
and exploring the options to implement these devices.
Another important
feature of this device is that most of the atp kiosk software applications installed are
user-friendly and they are inter-related. In a competitive business environment,
it is quite necessary for the emerging business firms to follow the latest
trends in technology. Using these modern technological devices does enhance the
image of the company and many customers prefer technology-oriented services as
it removes the unnecessary barriers.
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